Benefits of SOPs
1. Consistency & Efficiency
The quality of your product will become more consistent. Customers LOVE consistency – just look at the many successful fastfood business models. You become more efficient because everyone will start doing things the same way. Your quality of delivery will improve.
2. More Profits
Your bottomline will definitely improve when everyone’s working the same way and delivering their work more accurately. Your customers will return for repeat work because they know that you and your team can deliver a consistent result. Loyal, repeat customers are much easier and much less expensive than trying to obtain new ones.
3. Fewer
Mistakes
The number of mistakes will
invariably drop and you will have less work coming back due to staff mistakes.
You must avoid mistakes at all costs as doing so will definitely translate into
more business for you.
4. Greater
Staff Morale
Your team will feel more confident
and be more enthusiastic because they know what their roles are, and they are
able to deliver. Your team will be happier as they will know exactly what is
required. They know where to find things because they will have guidelines on
what needs to be done. Things will actually get done without you having to ask
them to be done.
5. More
Time
You will no longer have to run
around trying to keep control of your business. Your team will ask fewer
questions and bug you less. You spend less time troubleshooting and no longer
feel like you are the only one working hard while your team members take it
easyBenefits of Operations Manual
1. Company Growth
It is a resource for controlling your company’s growth. It describes how your business will survive the hard times by outlining the steps to handle necessary downsizing, while treating your employees fairly while maintaining their goodwill.
2. Project
Management
It inspires new action in project
management, assists in the creation of new products or services for changing
markets and consumers’ preferences, and accelerates product development. It
streamlines your service or production and shows your process. It designs your
system for researching, organising, writing, and managing projects.
3.
Customer
Loyalty
It tells you how to turn
dissatisfied customers into loyal clients, and eventually as raving fans. It
put competent, trained people in front of your customers.4. Staff Management
It helps curtail dependence on “key people” by providing for an effective communication protocol, and delegating accountabilities and staff training. Through the development of systems, skills and abilities are amplified and staff productivity and business results are maximised. As a result, you will have better control of your staff and workload.
5. Strategic
Objective
Your company operations manual
defines your company’s strategic objective by defining your management
structure and career paths, how positions report to each other, and clarifying
your basic goals, requirements, and activities. It creates your branding and
image.Differences Between SOPs & Operations Manual
SOPs and Operations Manuals both provide a reflection of your company’s mission, values and operating principles. However, they are two distinct documents designed to meet different organisational needs.
Key Features
of SOPs
-
Establish minimum parameters for acceptable
operating practices
- Static and objective tool and does not have a “personality”
-
Designed solely to convey detailed information
about company standards, eg. sanitation and safety in the kitchen
-
Reflect minimum guidelines for performance and seldom
delves into variables or situational management
- Provide a legal foundation of a company’s
operating procedures and is effective for contract and franchise agreements
- Dynamic sister of SOPs
-
Same standards of performance as SOPs
-
However, it conveys a greater sense of company
culture
-
Has broader operational perspective
-
Addresses not just standards but also their
application
- May also address variables in controlling operations from one location to the next
PROCESS
FEE
Development costs for SOPs and Operations Manual depend on the
amount of research required to complete the project. Work for your project will
generally fall into one of three levels:1. Design from scratch
2. Structure and formalise existing resources
3. Update current versions
During an assessment phase, we review your wants, needs and depth of
resources to determine a plan for the project. Factors such as company size,
location dynamics and infrastructure, number of departments/work groups and
service expectations can all impact the amount of work required to create a
quality product.
After the assessment, we produce a recommendation document that includes the
scope of work, a project timeline and the cost involved.
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